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Personal Profile
An accomplished IT Manager with extensive experience in managing systems, networks and cyber
security. Adept at aligning technology with business objectives, having successfully led projects such
as the migration of a 200-user organisation from Google Workspace to Microsoft 365, deploying Jamf
MDM to streamline Mac management and compliance, and attaining Cyber Essentials Plus for a 100-
user company. Skilled in vendor management, team leadership, and designing solutions that enhance
organisational efficiency and cyber security. Highly adaptable, self-driven, and committed to fostering
a forward-thinking IT environment.
Key Expertise
MDM - Compliance - Cyber Security - Network Management - 365 Suite - Google Workspace - UniFI - HyperV - Intune - AWS
Career History
IT Manager - Bristol, UK. (2022-2025)
With a strong focus on IT strategy, security, and compliance, I led the management of all IT operations, ensuring technology supported business growth while maintaining regulatory standards. I oversaw IT infrastructure, implemented best practices for risk management, and continuously improved systems and processes. My role blended strategic leadership with hands-on expertise, ensuring a secure, efficient, and scalable IT environment.
Managed and maintained the IT infrastructure, including networking, firewalls, and cloud services.
Managed all company and staff-owned devices to ensure compliance and security.
Led IT support operations, ensuring rapid resolution of technical issues while improving processes.
Developed and enforced IT policies and procedures to support ISO 27001 and Cyber Essentials Plus certification.
Created risk assessments, ensuring business continuity and disaster recovery planning.
Developed and maintained technical documentation for IT teams and end-users.
Delivered company-wide security awareness training to reduce cyber threats and human error risks.
Defined and executed IT strategy to align with business goals and future scalability.
Maintained full asset inventory and rolling plans for equipment refresh.
Helpdesk Manager - Bristol, UK. (2022-2022)
Managed the helpdesk team and evaluated performance.
Ensured customer service was timely and accurate on a daily basis.
Recruited, trained, and supported help desk representatives and technicians.
Set specific customer service standards.
Contributed to improving customer support by actively responding to queries and handling complaints.
Established best practices throughout the entire technical support process.
Followed up with customers to identify areas of improvement.
Developed daily, weekly, and monthly reports on the helpdesk team’s productivity.
Provided customer feedback to the appropriate internal teams, such as product developers.
Account Manager - Bristol, UK. (2021-2022)
Key Responsibilities
• Onboarding customers onto Managed Service Plan (Migrating of Emails to 365/Google, Files to Sharepoint, Setting up Exclaimer Cloud, Configuring Intune, Producing Policies/Documentation)
• Providing on-site and remote support to customers
• Remote support (Splashtop SOS)
• Managing Helpdesk tickets (Autotask)
• Installing, configuring and maintaining WiFi Solutions (Ubiquiti)
• Installing and configuring network switches (Ubiquiti)
• Configuring and deploying iOS/Mac Devices (Mosyle)
IT Field Engineer - Windsor, UK. (2020-2021)
Key Responsibilities
• Providing on-site 1st, 2nd and 3rd line support to customers
• Remote support (GoToAssist)
• Managing Helpdesk tickets (OSTicket)
• Deploying, configuring and maintaining Windows Server 2012/2016/2019
• Configuring, migrating and supporting email solutions (Office 365/Exchange/Google Admin) • Configuring and maintaining on-site and cloud backup solutions (Backup Assist/ Cloudberry) • Configuring and maintaining firewall solutions (SonicWall)
• Configuring users and policies (AD/ Group Policy)
• Installing, configuring and maintaining WiFi Solutions (Plasma Cloud/CloudTrax/Datto)
• Installing and configuring network switches (Cisco/Netgear/HP)
• Configuring and deploying iOS Devices (Hexnode MDM/Apple Schools Manager) • Managing email spam filters (Spamwall)
• Setting up AWS Servers
• Knowledge of DNS, DHCP reservations, IP address allocation and management
• Training site-based support staff on systems
• Configuring Chrome devices (Google Admin)
• Project management
• Assembling and diagnosing physical machines and laptops
• Running cabling, installing faceplates and terminating RJ45
• Installing interactive touch panels and projectors (SMART/Epson)
IT Systems Manager - Warfield, UK. (2018-2020)
Key Responsibilities
• General day to day running of the companies systems and infrastructure
• Providing 1st/2nd line support to staff and students
• Managing Active Directory and Group Policy
• Deploying, configuring and maintaining Windows Server 2008/2012/2016
• Deploying, configuring and maintaining Microsoft Exchange 2010/ Office 365
• Managing tickets and assets using SolarWinds Helpdesk
• Configuring Avaya IP Phone Systems and physical handsets
• Deploying, configuring and maintaining Trend Antivirus Solutions to domain and standalone machines • Diagnosing issues with Xerox copiers (Altalink/Colorqube)
• New staff preparation and induction
• Configuring, deploying and maintaining Cisco Meraki Wireless solutions
• iPad management, configuration and deployment (Meraki MDM)
• Setting up and configuring build servers for PXE Boot solutions
• Deploying and maintaining Capita SIMS
• Maintaining backup solutions (Shadow Protect - Storage Craft)
• Deploying and supporting Microsoft Office 2010/2013/2016
• Installing and configuring Paxton Access Systems
• Setting up iOS Devices (Apple Schools Manager)
• Managing and configuring Microsoft Hyper-V servers and machines
• Managing and configuring VMware VSphere machines
• Disassembly and repair of laptops and desktop computers
InShot_20200720_122829335.mp4Although my current line of work doesn't often have me assembling computers anymore. When I do get the opportunity, I take much enjoyment from trying to build them as quickly as possible, whilst maintaining a tidy, "works first time" approach.
The video here on the left was taken at my time in Windsor when I had 15 machines to assemble, setup and ship to the customer in a single day!
I've been invited a few times to take part on a radio segment for BBC Radio Bristol called "Your Question Your Answer" as an expert in IT. Please take a listen!
Recently I was tasked with installing a new Firewall and Switches for one of our Managed Service clients. The setup had been left a complete mess by their previous IT Supplier. I took much enjoyment from pulling everything out and giving the whole setup a good tidy. Please take a look at the before and after here on the right.
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